Time Warner Cable, Not Just Bad for New Yorkers

A follow up to my previous post where I expressed my elation with the imminent arrival of FiOS in the New York tri-state area. If you recall, it was not simply because I have heard wonderful things about the FiOS product, but rather because Time Warner Cable is down-right awful.

Today, Consumerist reports that the city of Los Angeles is filing a lawsuit against Time Warner Cable for, get this, sucking! According to the LA Times:

The 25-page lawsuit, a copy of which was reviewed by The Times, claims the company violated its franchise agreement with the city by having subscribers spend hours on hold with customer service representatives and allowing excessive repair work delays.

“Hundreds of thousands of Los Angeles residents were ripped off,” Delgadillo said in a statement. “Time Warner must be held accountable for its promises.”

We’ll see how this one plays out, but regardless of the outcome hopefully it will promote a little more accountability and, dare I say it, innovation. Till then, I won’t hold my breath.